Terms & Conditions

By booking, purchasing, or participating in any Ocean Glide service, product, course, workshop, or expedition ("the Program"), you ("the Participant", "Student", "Guest", "you" or "your") agree to the following Terms & Conditions in full.

1. AGREEMENT & OPERATOR

1.1 Business Entity Ocean Glide is a sole trader business operated by Cindy Yang, ABN [insert ABN] ("the Operator", "Ocean Glide", "we", "our" or "us").

1.2 Agreement These Terms and Conditions, together with our Privacy Policy (available at oceanglide.co/privacy), apply to your use of Ocean Glide's website and all Services (collectively, the "Agreement").

1.3 Acceptance By browsing the website, placing an order, making a booking, or participating in any Service, you agree to be bound by this Agreement. If you do not agree with the terms of the Agreement, you must not access, browse, use, book, or participate in any Ocean Glide Service.

1.4 Scope of Services These Terms & Conditions apply to all Ocean Glide offerings, both domestic (Australia-based) and international, including but not limited to:

Expeditions & Multi-Day Programs (International & Domestic):

International surf, freediving, and spearfishing expeditions
Liveaboard experiences
Island-based retreats and immersive programs
Multi-day training intensives

Local Courses & Workshops (Gold Coast & Australia):

Freediving courses and certification programs
Spearfishing skills courses
Surf coaching and technique workshops
Breathwork and BluePrint™ training sessions
Ocean safety and first aid courses
Single-day and half-day workshops
Beach-based training sessions
Pool-based skills development

Private Services (Local & Remote):

One-on-one coaching (surf, freediving, breath work)
Small group private sessions
Video analysis and performance consulting
Online coaching and programming

Products & Digital Content:

Ocean Glide wetsuit lube and related merchandise
Online courses and digital programs
Educational materials and training manuals

1.5 Third-Party Contractors Ocean Glide may engage independent contractors, guest facilitators, co-hosts, boat operators, accommodation providers, pool facility operators, and other third-party service providers to deliver Programs both locally and internationally.

IMPORTANT: By participating, you acknowledge and expressly agree that:

These third parties are not employees, agents, or representatives of Ocean Glide or Cindy Yang
Ocean Glide and Cindy Yang have no control over the actions of independent contractors
You release Ocean Glide and Cindy Yang from any and all liability arising from the actions, negligence, or omissions of such third parties
Your sole recourse for any issues with third-party services is against those third parties directly

1.6 Co-Hosted Programs Some Programs may be co-hosted with partner organizations (e.g., Eunoia Freediving, local operators, or international expedition providers). In such cases, the terms and conditions of all operators apply, and participants accept the terms of all listed operators. Ocean Glide and Cindy Yang are not liable for the actions of co-hosts or their employees/contractors.

2. DEFINITIONS

In this Agreement:

"Agreement" means these Terms and Conditions together with the Privacy Policy

"Course" means freediving, spearfishing, or surf courses and certification programs run by Ocean Glide

"Expedition" means multi-day international or domestic freediving, spearfishing, or surf trips

"Guest" means a person who has registered for an Expedition or Trip

"Instructor" means Ocean Glide staff or independent contractors delivering instruction

"Intellectual Property Rights" means all present and future intellectual or industrial property rights (whether registered or not) throughout the world, including patents, copyright, moral rights, trade names, trademarks, logos, systems, designs, software, domain names, trade secrets, and confidential information

"Material" means any information, data, content, text, images, audio, video, links, layout, and interfaces contained on the Ocean Glide website or published via Ocean Glide channels

"Privacy Policy" means Ocean Glide's privacy policy available at oceanglide.co/privacy

"Program" or "Service" means any Ocean Glide offering including Courses, Training, Workshops, Expeditions, Trips, coaching, or products

"Registration Data" means information provided by you for registration purposes including name, date of birth, contact details, medical history, and emergency contacts

"Student" means a person who has registered for a Course, Workshop, or Training

"Training" means freediving, spearfishing, or surf training including pool sessions, open water sessions, and beach-based skills development

"Trip" means local (Australia-based) multi-day or single-day ocean experiences

"Workshop" means single-session or short-duration skills training

3. BOOKING & CONFIRMATION

3.1 Age Requirement All Students and Guests must be 18 years of age or over unless otherwise specified for a particular Program. Ocean Glide reserves the right to request proof of age.

3.2 Booking Confirmation A booking is confirmed only when:

An order has been placed via the website or accepted in writing
The required deposit or full payment has been received by Ocean Glide
Payment has cleared into Ocean Glide's account
These Terms & Conditions have been accepted
Any required application or interview process has been completed (where applicable)
Ocean Glide has sent written confirmation (email) that the booking is confirmed

3.3 Order Acceptance An order is not legally binding on Ocean Glide until we confirm by email (to your nominated email address) that:

Payment has been received and cleared
The Services are available
The Order has been processed and confirmed

3.4 Participant Acknowledgement By submitting payment, you confirm and warrant that:

You have read, understood, and agree to these Terms in full
You meet the minimum participation requirements for the specific Program
You voluntarily accept all risks associated with ocean-based activities
All information provided in applications, medical forms, and registration data is true, accurate, and complete
You have disclosed all relevant medical conditions
You are physically and mentally capable of participating safely

3.5 Right to Refuse Service Ocean Glide reserves the right to refuse or cancel any booking at any time and for any reason at our sole discretion, including but not limited to:

Safety concerns
Failure to meet prerequisites
Inadequate skill level
Group dynamics concerns
Incomplete or inaccurate information provided
Failure to provide required medical clearance
Behavioral concerns
Insufficient enrollment numbers

In cases where Ocean Glide refuses or cancels a booking, a full refund of payments made will be issued.

3.6 Instructor Discretion Instructors and guides reserve the absolute right to refuse to deliver part or all of a Service to any Guest or Student at the instructor's sole discretion for safety, wellbeing, behavioral, or capability reasons. No refund will be provided in such circumstances.

3.7 Prerequisites It is the sole responsibility of all Students and Guests to ensure that required prerequisites are met before attending any Service. Failure to meet prerequisites will result in refusal of service without refund.

4. PAYMENT & PRICING

4.1 Currency All prices are listed in Australian Dollars (AUD) or United States Dollars (USD) as specified for each Program and include GST where applicable (Australian Programs only).

4.2 Pricing Changes

All prices displayed are subject to change without notice
Prices for confirmed bookings are fixed once confirmation is sent
Subsequent price changes will not be retroactively applied to confirmed bookings
Ocean Glide reserves the right to adjust pricing due to currency fluctuations, fuel surcharges, government-imposed taxes, or significant changes in operational costs
Participants will be notified of any price changes before final payment is due

4.3 Deposit Requirements

For International Expeditions:

A non-refundable deposit as specified in the Program details is required to secure your place
If booking is made less than 13 weeks prior to departure, full payment is required

For Local Multi-Day Programs:

A non-refundable deposit as specified is required
If booking is made less than 4 weeks prior to start date, full payment may be required

For Courses:

A deposit as specified is required to secure your place
Remaining balance due as specified in booking confirmation

For Single-Session Workshops and Training:

Full payment required at time of booking

4.4 Deposit Non-Refundability All deposits are strictly non-refundable under all circumstances, including but not limited to:

Illness, injury, or personal emergencies
Travel disruptions, flight cancellations, or visa issues
Weather events or natural disasters
Government restrictions or border closures
Personal reasons or change of plans
Force majeure events
Failure to obtain medical clearance
Failure to meet physical prerequisites
Change of mind

The deposit represents administrative, logistical, and third-party costs incurred immediately upon booking and is non-recoverable.

4.5 Balance Payment The remaining balance must be paid by the date specified in your booking confirmation:

International Expeditions: 13 weeks (3 months) prior to departure date unless otherwise specified
Local Programs: 4 weeks prior to start date unless otherwise specified
Courses: As specified in booking confirmation

Failure to pay the balance by the due date may result in:

Automatic cancellation of your booking
Forfeiture of all deposits paid
Loss of place on the Program
Application of late cancellation fees

4.6 Payment Methods

Deposits: Credit card, debit card, or bank transfer
Balance payments: Bank transfer only (unless otherwise specified)
Local workshops: Credit card, debit card, bank transfer, or cash
Surcharges: A surcharge may apply to credit card payments depending on the card type used

4.7 Payment Processing Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By placing an order and using Stripe to process payments, you agree to be bound by the Stripe Services Agreement, which may be modified by Stripe from time to time. You authorize Ocean Glide to share your information and transaction information with Stripe.

4.8 Fraud Prevention

Ocean Glide employs fraud prevention protocols for all transactions
If your payment triggers suspect transaction protocols, we may contact you for additional verification
We may rescind transactions pending verification
Orders not verified within 7 days will be cancelled and refunds issued
Ocean Glide is under no obligation to investigate the authenticity of electronic instructions
You agree we may treat electronic instructions as authentic

4.9 Currency Fluctuations In the event of any refund, Ocean Glide will not be responsible for currency fluctuations and will refund the original amount invoiced in the original currency.

5. CANCELLATIONS & REFUNDS

5.1 Cancellation Notification All cancellations must be submitted in writing to cindy@oceanglide.co

5.2 No Exceptions Policy Exceptions to cancellation policies cannot be made for any reason. Ocean Glide does not offer credit, refund, or compensation for:

Arriving late or departing early
Missing activities
Opting out of activities
Not utilizing any part of the Program
Medical issues arising after booking
Personal emergencies
Travel disruptions
Weather delays

5.3 Participant-Initiated Cancellations

INTERNATIONAL EXPEDITIONS:

Deposits:

Non-refundable under all circumstances

6+ months (26+ weeks) before departure:

Payments beyond deposit may be refunded
OR at Guest's election, applied to another Expedition within 12 months

3-6 months (13-26 weeks) before departure:

50% of total payment (excluding deposit) forfeited
50% may be refunded OR applied to another Expedition within 12 months at Guest's election

Less than 3 months (13 weeks) before departure:

100% of total payment forfeited
No refund or transfer available

No-shows, late arrivals, early departures:

No refund or credit issued

LOCAL MULTI-DAY TRIPS (AUSTRALIA):

4+ weeks before start date:

Full refund less non-refundable deposit

Less than 4 weeks before start date:

No refund or transfer available

No-shows, late arrivals, early departures:

No refund or credit issued

COURSES:

7+ days before start date:

100% payment refunded

0-7 days before start date:

$200 AUD reschedule fee applies
No refund available

During course - missed sessions or opt-outs:

No refund available

Failure to complete course within 12 months:

Student must complete course again at full price (PADI requirement for certification courses)

SINGLE-SESSION WORKSHOPS & TRAINING:

48+ hours before session:

100% payment refunded or transferred

Less than 48 hours before session:

No refund or transfer available

No-shows or late arrivals:

No refund available

PRIVATE GROUP BOOKINGS:

Treated as single booking with one point of contact (POC)
POC responsible for all payments and group changes
If group member drops out, POC must refill spot or forfeit cost
No refunds or discounts for reduced group size
Pricing based on total group size, not per-person

5.4 Medical Clearance as Cancellation If a Student or Guest indicates a past medical condition and fails to provide required doctor's clearance by the specified deadline, it will be treated as a participant-initiated cancellation at the time Ocean Glide was notified of the failure to provide clearance. Standard cancellation fees apply.

5.5 Failure to Meet Physical Prerequisites If a Student is unable to demonstrate required physical prerequisites (e.g., ability to swim 200m uninterrupted and unassisted, ability to hold breath for specified duration, ability to dive to specified depth), no refund will be granted. This constitutes a participant-initiated cancellation on the day of the Program.

5.6 Operator-Initiated Cancellations

Ocean Glide reserves the right to modify, reschedule, postpone, or cancel any Program (local or international) due to:

Weather or ocean conditions deemed unsafe
Vessel safety or mechanical issues
Pool or facility unavailability (local Programs)
Insufficient enrollment numbers
Medical emergencies
Instructor illness or unavailability
Government restrictions, border closures, or travel advisories
Force majeure events (see Section 16)
Failure or liquidation of third-party service providers
Changes to regulations or legislation

If Ocean Glide cancels a Program prior to start date, Guests/Students may elect:

Full refund of all payments made, excluding non-recoverable third-party costs (boat charters, accommodation deposits paid to third parties, facility hire, equipment deposits, etc.)
OR credit toward a future Ocean Glide Program to be used within 12 months
OR transfer to an alternative date (subject to availability)

If Ocean Glide postpones due to insufficient enrollment: Students/Guests may elect:

Full refund of payments made
OR transfer to alternative date within 12 months (subject to availability)

5.7 What Ocean Glide is NOT Responsible For Ocean Glide and Cindy Yang are not responsible for and will not reimburse:

International or domestic flights
Accommodation booked before, during, or after the Program
Travel insurance premiums
Visa application fees
Airport transfers not included in Program
Meals not included in Program
Personal travel expenses (parking, taxis, additional meals, etc.)
Lost wages or opportunity costs
Non-refundable bookings made in conjunction with the Program
Currency exchange fees or fluctuations
Expenses incurred in preparation for cancelled Services

5.8 Itinerary & Schedule Changes Ocean Glide reserves the right to make reasonable changes to:

Itineraries
Schedules
Locations
Activities
Dive sites
Accommodation (provided standards are maintained)
Instructors or guides
Dates and times

Such changes may be made due to weather, ocean conditions, safety concerns, facility availability, third-party issues, or operational needs. Reasonable changes to itineraries, schedules, locations, or activities do not constitute grounds for refund or compensation.

For local courses and workshops, if weather or conditions prevent safe ocean access, sessions may be:

Rescheduled to an alternative date
Moved to an alternative location (pool, indoor venue, etc.)
Modified to theory-based or land-based training
Combined with future sessions

Ocean Glide will use best endeavors to maintain the same standard as the original booking.

6. BOOKING REQUIREMENTS

6.1 Mandatory Documentation To book any Service, every Student or Guest must provide Ocean Glide with:

(i) Medical History Form:

Completed medical questionnaire
OR doctor's clearance if any medical conditions are indicated

(ii) Liability Waiver:

Signed participation and liability waiver form

(iii) Government Health Requirements:

Evidence of compliance with current government health orders (e.g., vaccination certificates) if required at the time of the Program

(iv) Registration Data:

Complete and accurate registration information including emergency contacts

(v) Travel Insurance (International Programs):

Proof of comprehensive travel insurance covering all Program activities

6.2 Deadline for Documentation All required documentation must be submitted:

International Expeditions: 4 weeks prior to departure
Local Programs: 1 week prior to start date
Courses: Before first session
Workshops: Before session (or notification if medical clearance required)

6.3 Failure to Provide Documentation Failure to provide required documentation by the specified deadline will result in:

Automatic cancellation of the booking
Forfeiture of all payments made (deposit and balance)
No refund or credit issued
Loss of place on the Program

This is treated as a participant-initiated cancellation.

7. EQUIPMENT

7.1 Equipment Provided by Ocean Glide Where Ocean Glide provides equipment (safety gear, snorkel gear, training equipment, etc.), Students and Guests are responsible for:

Using equipment correctly and as instructed
Inspecting equipment before use and reporting any issues immediately
Caring for equipment during use
Returning equipment in good condition at the end of the session/Program
Reporting damage or malfunction immediately

7.2 Equipment Damage, Loss, or Non-Return All equipment rented or supplied through Ocean Glide must be returned in good condition by the end of the session, event, or Program.

Damaged, lost, or unreturned equipment will be charged at full replacement value plus any administrative fees.

Students and Guests are liable for:

Negligent damage to equipment
Lost equipment
Stolen equipment (unless theft is reported to police and Ocean Glide within 24 hours)
Equipment not returned
Equipment returned in significantly worse condition than issued

Normal wear and tear is accepted. Negligent or reckless damage is not.

7.3 Personal Equipment Students and Guests are encouraged to bring their own personal equipment where appropriate (mask, fins, wetsuit, etc.). Ocean Glide is not responsible for damage, loss, or theft of personal equipment.

8. TRAVEL INSURANCE

8.1 Mandatory for International Programs Comprehensive travel insurance is MANDATORY for all international Expeditions and multi-day Programs and must include coverage for:

Ocean activities (surfing, freediving, spearfishing, diving, snorkeling)
Medical treatment and hospitalization
Emergency evacuation and repatriation
Trip cancellation and interruption
Lost or damaged personal belongings
Force majeure events

8.2 Recommended for All Programs While not mandatory for local courses and workshops, Ocean Glide strongly recommends comprehensive activity insurance covering ocean-based activities for all Programs.

8.3 Proof of Insurance

Proof of valid travel insurance must be provided upon request
For international Programs, proof must be submitted at least 4 weeks prior to departure
Failure to provide proof of insurance may result in cancellation without refund

8.4 Participant Responsibility It is the Participant's sole responsibility to:

Obtain appropriate insurance coverage
Ensure the policy covers all activities included in the Program
Understand policy terms, conditions, and exclusions
File claims directly with the insurance provider
Provide accurate information to the insurer

Ocean Glide accepts no liability for inadequate, inappropriate, or absent insurance coverage.

9. HEALTH, FITNESS & MEDICAL DISCLOSURE

9.1 Fitness Requirements By participating, you confirm and warrant that:

You are physically fit for ocean-based activities
You are mentally fit for ocean-based activities
You are capable of meeting the physical demands of your chosen Program
You have no medical conditions that would prevent safe participation
You are not under the influence of drugs or alcohol
You have honestly and completely disclosed all relevant medical information

9.2 Mandatory Medical Disclosure You must disclose all relevant medical conditions, medications, allergies, and health concerns on the required medical questionnaire or verbally to instructors. This includes but is not limited to:

Cardiovascular or heart conditions
Respiratory issues (asthma, COPD, etc.)
Ear, sinus, or lung problems or surgeries
Neurological conditions or seizure disorders
Diabetes or blood sugar issues
Pregnancy or possibility of pregnancy
Psychological or psychiatric conditions
Any condition affecting judgment, consciousness, or physical capability
Current medications
Recent surgeries or injuries
Allergies (including to marine life)

9.3 Consequences of Non-Disclosure Failure to disclose relevant medical information may result in:

Immediate removal from the Program without refund
Voiding of all liability waivers and releases
Personal liability for all medical costs incurred
Personal liability for evacuation costs
Potential legal liability for endangering others
Ocean Glide may pursue claims for costs incurred due to non-disclosure

9.4 Medical Clearance Requirements Ocean Glide requires doctor's clearance for certain medical conditions including but not limited to:

Cardiovascular disease or heart conditions of any kind
Respiratory issues (asthma, COPD, chronic bronchitis, etc.)
Ear, sinus, or lung surgeries within the past 12 months
Seizure disorders or epilepsy
Pregnancy
Diabetes (Type 1 or Type 2)
Psychological conditions affecting judgment or safety
Any condition on PADI/SSI medical forms requiring clearance
Any condition that has required hospitalization in the past 12 months
Use of medications that affect consciousness or judgment

Doctor's clearance must:

Be on official letterhead
Be signed and dated within 3 months of Program start date
Specifically state fitness for freediving, scuba diving, surfing, or spearfishing (as applicable)
Be provided by a qualified medical practitioner

Failure to obtain or provide required medical clearance will be treated as a participant-initiated cancellation. Standard cancellation fees apply.

9.5 Pregnancy

Pregnant participants cannot participate in any ocean-based Programs
If you become pregnant after booking, you must notify Ocean Glide immediately
Standard cancellation terms apply
Travel insurance may cover this circumstance

9.6 Substance Use

Participation in ocean activities under the influence of alcohol or illegal drugs is strictly prohibited
Prescription medications that affect judgment, consciousness, or physical capability must be disclosed
Violations will result in immediate removal from the Program without refund
Ocean Glide may report illegal drug use to authorities

9.7 Changes in Health Status If your health status changes between booking and the Program start date, you must:

Notify Ocean Glide immediately in writing
Provide updated medical information
Obtain new medical clearance if required
Accept that standard cancellation terms may apply

9.8 Daily Health Declarations For multi-day Programs, participants may be required to complete daily health declarations confirming fitness to participate. False declarations may result in removal without refund.

10. OCEAN RISK ACKNOWLEDGEMENT

10.1 Inherent and Significant Risks You acknowledge, understand, and expressly agree that ocean-based activities (both local and international) involve inherent, significant, and potentially life-threatening risks, including but not limited to:

Water-Related Risks:

Drowning or near-drowning
Shallow water blackout
Hypoxia (oxygen deprivation)
Hyperventilation
Decompression sickness (DCS) or "the bends"
Nitrogen narcosis
Barotrauma (pressure-related injuries)
Ear or sinus squeeze
Lung squeeze or pulmonary barotrauma
Air embolism

Environmental Risks:

Strong currents, rip tides, and changing ocean conditions
Big wave impact and hold-downs
Reef contact, cuts, and lacerations from sharp coral
Rock contact and injury
Shallow water hazards
Boat traffic and propeller strikes
Extreme weather conditions
Lightning strikes
Hypothermia or hyperthermia
Sunburn, heatstroke, and dehydration

Marine Life Risks:

Sharks, rays, and other potentially dangerous marine animals
Jellyfish, bluebottles, and other stinging creatures
Sea snakes and venomous fish
Sea urchins and stonefish
Coral cuts and infections
Marine bacteria and infections

Equipment & Activity Risks:

Equipment failure or malfunction
Speargun injuries
Entanglement in lines or kelp
Loss of fins or mask underwater
Surfboard impact injuries
Boat-related injuries (boarding, disembarking, in-transit)

Location Risks:

Remote locations with limited or no medical access
Delayed emergency response
Limited or no cell phone coverage
Evacuation difficulties
Distance from hyperbaric chambers
Language barriers (international Programs)

Other Risks:

Slips, falls, and impacts
Pool-related injuries (for pool training)
Exhaustion and fatigue
Panic or anxiety attacks
Heart attack or stroke
Allergic reactions
Infections and disease
COVID-19 or other communicable diseases

10.2 Risk of Death or Permanent Injury You specifically acknowledge that ocean activities can result in:

Death
Permanent disability
Paralysis
Brain damage
Loss of limbs
Blindness or loss of vision
Hearing loss
Chronic pain
Scarring and disfigurement
Psychological trauma

10.3 Voluntary Assumption of All Risks You voluntarily and expressly assume ALL risks associated with participation, including those listed above and those not listed. You acknowledge that:

Ocean Glide, Cindy Yang, instructors, and contractors cannot guarantee your safety
Ocean activities are inherently dangerous
Accidents can occur even with proper safety procedures
You may be injured or killed regardless of safety measures taken
You are choosing to participate knowing these risks

10.4 Personal Responsibility for Safety You accept full personal responsibility for your safety and agree to:

Follow all safety briefings and instructions without exception
Make conservative decisions based on your personal skill level and comfort
Never exceed your personal capabilities
Communicate concerns, discomfort, or injuries immediately and honestly
Withdraw from activities if you feel unsafe or uncomfortable
Never participate under the influence of alcohol or drugs
Maintain your equipment properly
Stay within your certification and training limits
Use common sense and good judgment
Not rely solely on others for your safety

10.5 No Rescue Guarantee You acknowledge that:

Ocean Glide and its instructors will make reasonable efforts to assist in emergencies
However, rescue is not guaranteed
Conditions may prevent or delay rescue
Emergency services may be unavailable, delayed, or distant
You may be required to self-rescue
Other participants are not obligated to rescue you

11. SAFETY & CONDUCT

11.1 Mandatory Safety Protocols Participants must:

Attend all safety briefings without exception
Pay full attention during safety briefings
Follow all instructions from Ocean Glide staff and contractors immediately and completely
Use all provided safety equipment correctly
Perform required safety checks before all activities
Communicate any concerns, discomfort, injuries, or equipment issues immediately
Never exceed personal skill or comfort level
Buddy check and follow buddy system procedures
Follow facility rules (pools, beaches, vessels, accommodations, national parks, etc.)
Respect safety zones and boundaries
Report all incidents, near-misses, and safety concerns
Participate in emergency drills if conducted

11.2 Conduct Requirements Participants must:

Respect instructors, crew, guides, facilitators, and fellow participants
Conduct themselves responsibly on vessels, in facilities, and in the ocean
Respect local cultures, customs, laws, and communities
Follow all environmental and ethical guidelines
Arrive on time for all sessions and activities
Be prepared with required equipment and clothing
Participate actively and cooperatively
Not create unnecessary risk for themselves or others
Follow all lawful instructions from authorities
Respect quiet hours and shared spaces
Maintain personal hygiene appropriate for close quarters (multi-day Programs)

11.3 Prohibited Behaviors The following behaviors are strictly prohibited and will result in immediate removal from the Program without refund:

Unsafe behavior in or around water
Ignoring or refusing to follow safety instructions
Disruptive, aggressive, threatening, or disrespectful conduct
Harassment of any kind (sexual, verbal, physical)
Being under the influence of alcohol or drugs during activities
Illegal drug use at any time
Environmental negligence or deliberate harm to marine life
Theft or damage to property
Violating local laws or regulations
Reckless endangerment of self or others
Repeated tardiness or failure to participate
Creating a hostile or uncomfortable environment for others

11.4 Instructor Absolute Discretion Instructors and guides have absolute discretion to:

Refuse participation in any activity for any safety, behavioral, or wellbeing reason
End a dive or session immediately
Remove a participant from activities
Remove a participant from the entire Program
Modify activities based on conditions or participant capability
Make all final decisions regarding safety

No refund, credit, or compensation will be provided when participants are removed or refused for safety, behavioral, or wellbeing reasons.

11.5 Right to Film Refusal Ocean Glide reserves the right to refuse participation to anyone who appears in films, videos, or social media content that:

Promotes unsafe freediving, spearfishing, or surf practices
Shows disregard for marine life or environmental ethics
Could damage Ocean Glide's reputation
Contradicts Ocean Glide's values and teaching methods

12. ENVIRONMENTAL & ETHICAL RESPONSIBILITY

12.1 Environmental Commitment All participants agree to:

Respect marine life and reef environments at all times
Follow ethical wildlife interaction guidelines strictly
Minimize environmental impact
Leave no trace
Never touch, chase, ride, or harass marine life
Never feed, bait, or manipulate wildlife for encounters or photos
Dispose of all waste properly (pack in, pack out)
Use only reef-safe, biodegradable products
Respect protected marine areas, marine parks, and no-take zones
Follow all environmental regulations and laws
Report environmental damage or violations
Participate in conservation activities when included in Programs

12.2 Ethical Wildlife Interactions

Wildlife encounters are a privilege, not a right
All interactions must be on the animals' terms
Maintain appropriate distances as instructed
Approach slowly and calmly if approach is permitted
Leave immediately if animals show signs of stress or discomfort
Never block escape routes or surround animals
Never separate mothers from young
Quality of encounter matters more than photos or videos
Instructors may end encounters at any time if animal welfare is compromised

12.3 Ethical Hunting (Spearfishing Programs) For spearfishing Programs, participants agree to:

Practice selective, sustainable hunting only
Take only what will be consumed
Make clean, humane shots
Follow size and bag limits strictly
Avoid protected, endangered, or threatened species
Respect spawning aggregations and nursery areas
Share catches fairly
Use all parts of the fish taken
Properly handle and store catches
Follow local fishing regulations and customs
Report all catches honestly

12.4 Zero Tolerance Policy Ocean Glide has zero tolerance for:

Deliberate harm to marine life
Taking protected species
Exceeding bag limits
Unethical hunting practices
Environmental damage
Littering or pollution
Violation of marine protected areas

Violations will result in immediate removal from the Program without refund and may be reported to authorities.

12.5 Photography Ethics

Animal welfare always takes priority over photos
Never harass animals for better photos
Do not use flashes on animals at night without instructor permission
Share photo locations responsibly to avoid site damage
Respect requests not to share specific locations publicly

13. LIABILITY WAIVER & RELEASE

13.1 Complete Release of Liability To the fullest extent permitted by law, you release, waive, discharge, and covenant not to sue:

Ocean Glide (the business)
Cindy Yang (personally and in her capacity as sole trader)
All independent contractors, co-hosts, facilitators, and instructors (and their employees)
Boat operators, captains, crew, and vessel owners
Accommodation providers and their staff
Pool and facility operators and their staff
Equipment manufacturers and suppliers
Partner organizations and co-hosts
Any and all third-party service providers
All officers, agents, employees, volunteers, and representatives of the above

(collectively, the "Released Parties")

from any and all liability, claims, demands, actions, causes of action, damages, losses, costs, and expenses (including legal fees) for any injury, illness, death, loss, damage, or expense of any kind arising from your participation in any Ocean Glide Program.

13.2 Scope of Release - Includes Negligence This release applies to claims arising from:

The negligence of Ocean Glide, Cindy Yang, contractors, or third parties (to the fullest extent permitted by law)
The negligence of other participants
Equipment failure, malfunction, or defects
Inherent risks of ocean activities
Medical emergencies, delayed medical care, or lack of medical facilities
Acts of nature or force majeure events
Facility-related injuries (pools, beaches, boats, accommodations)
Transportation to/from locations
Food-related illness or allergic reactions
Criminal acts of third parties
Any other cause related to participation in the Program, whether or not the cause is known or should have been known

13.3 Broad Interpretation This release is intended to be as broad and inclusive as permitted by law. If any portion is held invalid, the remainder shall continue in full legal force and effect.

13.4 Binding on Heirs and Estate You acknowledge that this release is binding on your heirs, next of kin, executors, administrators, assigns, and legal representatives.

13.5 Independent Claims You agree that you will not make a claim or file a lawsuit against any Released Party for any injury, death, or damage arising from your participation, even if caused in whole or in part by negligence of the Released Parties.

13.6 Waiver of Rights You expressly waive any and all rights under any statute or law that would limit the scope of this release, including but not limited to Section 5 of the Civil Liability Act 2002 (NSW) or similar legislation in other Australian states and territories.

14. INDEMNIFICATION

14.1 Your Agreement to Indemnify You agree to indemnify, defend, and hold harmless Ocean Glide, Cindy Yang, and all Released Parties from any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees and costs) arising from or related to:

Your actions, negligence, recklessness, or misconduct
Your breach of these Terms & Conditions
Your violation of any laws or regulations
Any injury or damage you cause to other participants, third parties, or property
Any misrepresentation or failure to disclose medical information
Claims brought by your family, heirs, estate, or legal representatives
Your use of alcohol or drugs
Your failure to follow instructions
Rescue or medical costs incurred on your behalf
Evacuation costs
Equipment damage or loss caused by your negligence

14.2 Defense Obligations You agree to cooperate fully in the defense of any claim and to pay all costs, including reasonable attorney's fees.

14.3 Survival This indemnification survives the termination of your participation in any Program and continues indefinitely.

15. MAXIMUM LIABILITY CAP

15.1 Aggregate Liability Limit Without limiting the generality of the liability release and indemnification provisions, you acknowledge and agree that Ocean Glide's and Cindy Yang's maximum aggregate liability to you for any and all claims arising from or related to your participation in any Program shall not exceed AUD $100,000.00 (one hundred thousand Australian dollars).

15.2 Fair Allocation of Risk You acknowledge and agree that the limitations of liability contained in this Agreement are a fair and reasonable allocation of commercial and legal risk between the parties, given:

The inherently dangerous nature of ocean activities
The sole trader structure of the business
The pricing of Programs
Your voluntary assumption of risk
The availability of personal insurance to you

15.3 No Liability for Certain Damages To the maximum extent permitted by law, Ocean Glide and Cindy Yang exclude all liability for:

Special, indirect, or consequential loss or damage
Loss of income, revenue, business, profits, contracts, or anticipated savings
Loss of data or loss of privacy
Loss of goodwill or reputation
Any damages exceeding the liability cap in clause 15.1

16. FORCE MAJEURE

16.1 Force Majeure Events Ocean Glide and Cindy Yang will not be liable for failure to perform obligations under this Agreement due to events beyond reasonable control (force majeure), including but not limited to:

Natural disasters (earthquakes, cyclones, hurricanes, tsunamis, floods, bushfires, volcanic activity, etc.)
Pandemics, epidemics, or public health emergencies
Government actions, border closures, lockdowns, or travel restrictions
War, invasion, action of foreign enemies, or terrorism
Civil unrest, riots, or strikes
Vessel or critical equipment failures
Closure of airports, ports, or borders
Fuel shortages or supply chain disruptions
Failure or insolvency of third-party service providers
Changes in regulations or legislation affecting the Program
Cyber attacks or technology failures

16.2 Obligations During Force Majeure In the event of force majeure, Ocean Glide will:

Make reasonable efforts to notify participants as soon as practicable
Make reasonable efforts to reschedule or provide alternative arrangements
Provide refunds as outlined in Section 5.6 (excluding non-recoverable third-party costs)

Ocean Glide is not obligated to provide refunds, credits, or compensation beyond those specified in Section 5.6.

16.3 No Liability for Consequential Losses Ocean Glide and Cindy Yang are not liable for any consequential losses, expenses, or damages arising from force majeure events, including but not limited to flight costs, accommodation costs, lost wages, or opportunity costs.

17. PERSONAL BELONGINGS & EQUIPMENT

17.1 Personal Responsibility Ocean Glide and Cindy Yang are not responsible for loss, theft, damage, or destruction of:

Personal belongings (luggage, clothing, electronics, jewelry, watches, cameras, etc.)
Surf equipment, dive gear, fins, masks, wetsuits, or other sporting equipment
Cash, credit cards, wallets, or other valuables
Travel documents (passport, visas, tickets, etc.)
Vehicles or items left in vehicles during Programs
Medication or medical devices
Food or dietary items
Any other personal property

17.2 Secure Storage Ocean Glide will make reasonable efforts to provide secure storage for personal belongings during sessions and on multi-day Programs, but accepts no liability for theft, loss, or damage.

Participants are strongly advised to:

Leave unnecessary valuables at home
Use waterproof cases for electronics
Label all personal equipment
Keep valuables in secure accommodation
Obtain appropriate insurance for valuable items

17.3 Vehicle Security Items left in vehicles during Programs (including locked vehicles) are left entirely at the participant's risk. Ocean Glide and Cindy Yang have no responsibility for theft from or damage to vehicles.

18. PHOTOGRAPHY & MEDIA RELEASE

18.1 Permission to Capture Media Ocean Glide, its staff, contractors, and designated photographers may capture photographs, video footage, audio recordings, and other media during Programs.

18.2 Grant of Rights By participating in any Program, you grant Ocean Glide a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, publish, distribute, and display such media for:

Promotional and marketing purposes (website, social media, brochures, advertisements, etc.)
Educational content and training materials
Print and digital publications
Portfolio and showcase purposes
Any other business purpose

18.3 No Compensation You acknowledge that you will receive no compensation, payment, or royalties for the use of your image, likeness, voice, or media featuring you.

18.4 Opt-Out Procedure You may opt out of media use by providing written notice to Ocean Glide:

Prior to the Program start date (International: 4 weeks prior; Local: 1 week prior)
Via email to cindy@oceanglide.co
Clearly stating your name, booking reference, and opt-out request

Important:

Opt-out does NOT apply to group photos where you are incidentally included
Opt-out does NOT apply to photos/videos taken for safety documentation
Opt-out must be requested before the Program begins
Last-minute opt-out requests may not be honored
If you appear in media captured by other participants, Ocean Glide has no control over their use

18.5 Participant Photography Participants are welcome to take personal photos and videos during Programs for personal use only, subject to:

Not interfering with Program activities
Respecting other participants' privacy
Following ethical wildlife photography guidelines
Not selling or commercially exploiting images without Ocean Glide's written permission
Not tagging specific locations of sensitive wildlife sites without permission

19. INTELLECTUAL PROPERTY

19.1 Ocean Glide Ownership Ocean Glide and Cindy Yang are the sole and exclusive owners of all Intellectual Property Rights in:

The Ocean Glide website and all content therein
All Materials published by Ocean Glide
BluePrint™ methodology and framework
Training systems and curricula
Educational materials, manuals, and handouts
Videos, audio recordings, and digital content
Logos, trademarks, and branding
Proprietary techniques and methods
Course structures and progressions

19.2 Limited License You are granted a limited, non-exclusive, non-transferable, revocable license to:

Access and use educational materials provided during your Program
Use such materials for personal, non-commercial purposes only
Retain handouts and materials for personal reference

19.3 Prohibited Uses You may NOT:

Reproduce, distribute, sell, or commercially exploit Ocean Glide materials
Use Ocean Glide methodologies for commercial purposes (including teaching others)
Record or distribute Program content (video, audio, written) without written permission
Claim ownership of Ocean Glide intellectual property
Teach or resell Ocean Glide methodologies without formal certification and written licensing agreement
Modify or create derivative works from Ocean Glide materials
Remove copyright or trademark notices from materials
Use Ocean Glide trademarks or branding without written permission

19.4 Enforcement Unauthorized use of Ocean Glide's intellectual property may result in:

Legal action for copyright/trademark infringement
Injunctive relief
Claims for damages
Termination of access to future Programs
Criminal prosecution where applicable

20. PRIVACY & DATA PROTECTION

20.1 Information Collection Ocean Glide collects and processes personal information including:

Contact details (name, email, phone, address, date of birth)
Medical and health information
Emergency contact information
Payment information
Photographs and videos
Booking and participation history
Correspondence and communications

20.2 Use of Information Your information is used for:

Program administration and communication
Safety and medical purposes (including sharing with emergency services if necessary)
Improving Ocean Glide services
Marketing communications (with consent)
Legal compliance
Statistical analysis

20.3 Data Security Ocean Glide takes reasonable measures to protect your personal information through:

Secure storage systems
Limited access protocols
Regular security reviews

However, Ocean Glide cannot guarantee absolute security of data transmitted over the internet or stored electronically.

20.4 Third-Party Sharing Your information may be shared with:

Independent contractors and service providers (boat operators, accommodation providers, co-hosts, instructors)
Payment processors (Stripe)
Medical professionals in case of emergency
Emergency services if required
Authorities if required by law
Insurance providers (with your consent)

20.5 Full Privacy Policy For complete details about how Ocean Glide collects, uses, stores, and protects your personal information, please refer to the Privacy Policy at oceanglide.co/privacy.

20.6 Consent By booking or participating in any Program, you consent to the collection, use, and disclosure of your personal information as described in this Agreement and the Privacy Policy.

21. MINORS (UNDER 18 YEARS)

21.1 Parental/Guardian Consent Required Participants under 18 years of age ("Minors") may only participate if:

A parent or legal guardian signs these Terms & Conditions on their behalf
A parent or legal guardian completes and signs all medical and consent forms
A parent or legal guardian provides written authorization for medical treatment
Specific age requirements for the Program are met

21.2 Supervision Requirements

For Local Programs:

A parent or legal guardian must remain on-site during all sessions unless alternative supervision arrangements are approved in writing by Ocean Glide

For International Programs:

Minors must be accompanied by a parent or legal guardian who is also enrolled in the Program
Alternative supervision arrangements must be approved in writing by Ocean Glide at least 4 weeks prior to departure
Unaccompanied minors will not be accepted

21.3 Parent/Guardian Liability The parent or legal guardian assumes all liability and responsibility for the Minor's participation and agrees to the terms of the liability waiver and indemnification on behalf of the Minor.

22. PROMOTIONS, GIFT VOUCHERS & DISCOUNTS

22.1 Gift Voucher Validity

Gift vouchers are valid for 36 months from date of purchase
Services must be booked within the 36-month validity period
Services may be completed after the 36-month period if booked before expiry
Expired vouchers have no value and will not be honored
No extensions will be granted

22.2 Package Offers

Package offers must be clearly indicated at time of purchase
All services in the package must be booked within 36 months of purchase
Services not booked within 36 months will no longer be valid
Packages cannot be split between multiple people unless specified
No refunds for unused portions of packages

22.3 Promotional Discount Codes

Promotional codes may be offered at Ocean Glide's sole discretion
Terms and conditions specific to each promotion will be provided
Codes may have expiry dates, usage limits, or other restrictions
Codes cannot be combined unless explicitly stated
Codes cannot be applied retroactively to confirmed bookings
Ocean Glide reserves the right to cancel or modify promotions at any time

22.4 Non-Transferability Gift vouchers, packages, and promotional credits are non-transferable unless explicitly stated otherwise.

23. WEBSITE USE & ONLINE CONDUCT

23.1 Lawful Use You warrant that your access to and use of the Ocean Glide website is not unlawful or prohibited by any laws that apply to you. You agree not to use the website for any illegal purpose.

23.2 Prohibited Activities You agree not to:

Interfere with or disrupt the website or servers
Circumvent security features
Attempt unauthorized access to any systems or data
Transmit viruses, malware, or harmful code
Scrape, harvest, or collect data without permission
Use automated systems (bots, scrapers) without permission
Impersonate others or misrepresent your identity
Post or transmit defamatory, obscene, or illegal content

23.3 Third-Party Links The Ocean Glide website may contain links to third-party websites. These links are provided for convenience only. Ocean Glide:

Does not endorse third-party websites
Is not responsible for third-party content, products, or services
Is not liable for any loss or damage from use of third-party websites
Recommends you review third-party terms and privacy policies

23.4 Linking to Ocean Glide You must not:

Establish a link to Ocean Glide in a way suggesting association or endorsement where none exists
Link from a website not owned by you without permission
Frame the Ocean Glide website
Link to any page other than the homepage without permission

Ocean Glide reserves the right to withdraw linking permission at any time.

23.5 User Comments & Feedback By submitting comments, reviews, feedback, suggestions, or other content to Ocean Glide (via website, email, social media, or otherwise), you:

Grant Ocean Glide a perpetual, royalty-free license to use, reproduce, modify, and distribute such content
Warrant that you own the rights to the content submitted
Waive any moral rights in the content
Agree that Ocean Glide has no obligation to: maintain content in confidence, pay compensation, or respond

You agree that your comments will not:

Violate any third-party rights
Contain defamatory, obscene, or illegal content
Contain malware or viruses
Misrepresent your identity

Ocean Glide reserves the right to monitor, edit, or remove any content at its sole discretion.

24. COMPETITION & CONSUMER LAW

24.1 Australian Consumer Law Nothing in this Agreement excludes, restricts, or modifies rights or remedies conferred by the Competition and Consumer Act 2010 (Cth) or other national, state, or territory legislation that cannot lawfully be excluded, restricted, or modified (non-excludable rights).

24.2 Limitation Where Permitted To the maximum extent permitted by law, Ocean Glide's liability for breach of any non-excludable consumer guarantee is limited to, at Ocean Glide's option:

Re-supply of the services, or
Payment of the cost of having the services re-supplied

24.3 Goods vs Services Ocean Glide's Programs are primarily services. To the extent that any goods are supplied (e.g., equipment rental), the above limitation applies.

25. DISPUTE RESOLUTION & GOVERNING LAW

25.1 Governing Law This Agreement is governed by and must be construed according to the laws of Queensland, Australia.

25.2 Jurisdiction All disputes arising from or related to this Agreement or participation in Ocean Glide Programs shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia. You irrevocably submit to this jurisdiction.

25.3 Mediation Before commencing legal proceedings, the parties agree to attempt resolution through good-faith mediation. Each party will bear its own mediation costs.

25.4 Legal Costs If legal proceedings are commenced, the prevailing party shall be entitled to recover reasonable legal costs and expenses from the other party.

26. GENERAL PROVISIONS

26.1 Amendments Ocean Glide reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Amendments will be effective immediately upon posting on the website with an updated "Last Updated" date.

Continued use of the website or participation in Programs after amendments constitutes acceptance of the modified Terms.

For bookings made before amendments, the Terms in effect at the time of booking will apply unless the amendments relate to safety or legal compliance.

26.2 No Warranties To the maximum extent permitted by law, Ocean Glide provides all services "as is" and makes no warranties or representations of any kind, express or implied, including but not limited to:

Warranties of quality, fitness for purpose, or merchantability
That weather or ocean conditions will be favorable
That wildlife encounters will occur
That equipment will be defect-free
That the website will be error-free or uninterrupted
That information on the website is accurate or complete

26.3 Severability If any provision of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed, and the remaining provisions will continue in full force and effect.

26.4 Waiver Failure or delay by Ocean Glide to exercise any right or power under this Agreement does not operate as a waiver of that right or power. A waiver of any breach does not constitute a waiver of any subsequent breach.

Any waiver must be in writing and signed by an authorized representative of Ocean Glide to be effective.

26.5 Entire Agreement This Agreement (these Terms & Conditions together with the Privacy Policy and any Program-specific terms) constitutes the entire agreement between you and Ocean Glide regarding the subject matter herein and supersedes all prior:

Agreements
Understandings
Representations
Discussions
Proposals

No verbal or written representations outside this Agreement are binding.

26.6 Assignment You may not assign, transfer, or delegate your rights or obligations under this Agreement without Ocean Glide's prior written consent.

Ocean Glide may assign, transfer, or delegate its rights and obligations at any time without notice or consent.

26.7 Relationship of Parties Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between you and Ocean Glide. You have no authority to bind Ocean Glide or make commitments on Ocean Glide's behalf.

26.8 Survival Provisions of this Agreement that by their nature should survive termination will survive, including but not limited to:

Liability waivers and releases
Indemnification obligations
Intellectual property provisions
Dispute resolution
Governing law

26.9 Interpretation In this Agreement:

Singular includes plural and vice versa
Reference to any gender includes all genders
Headings are for reference only
"Including" means "including without limitation"
Reference to any statute includes amendments and replacements
Reference to persons includes bodies corporate and incorporated and vice versa

26.10 Notices All notices required or permitted under this Agreement must be:

In writing
Sent to cindy@oceanglide.co (for notices to Ocean Glide)
Sent to the email address provided in your Registration Data (for notices to you)

Notices are deemed received:

If by email: 24 hours after sending (unless delivery failure notice received)
If by mail: 3 business days after posting

26.11 Typographical Errors To the maximum extent permitted by law, all typographical, clerical, or other errors or omissions in information issued by Ocean Glide (including pricing, dates, locations, descriptions) will be subject to correction without liability.

Ocean Glide reserves the right to cancel bookings made on the basis of erroneous information and provide full refunds.

27. ACKNOWLEDGEMENT & ACCEPTANCE

BY BOOKING, PURCHASING, OR PARTICIPATING IN ANY OCEAN GLIDE SERVICE, PRODUCT, OR PROGRAM, YOU CONFIRM THAT YOU HAVE:

✓ Read these Terms & Conditions in full and understand them completely ✓ Had reasonable opportunity to seek independent legal advice ✓ Understood the inherent risks of ocean activities including risk of death or serious injury ✓ Voluntarily chosen to participate knowing these risks ✓ Agreed to release Ocean Glide and Cindy Yang from all liability ✓ Agreed to indemnify Ocean Glide and Cindy Yang for claims arising from your participation ✓ Provided complete and accurate medical information ✓ Met all prerequisites for your chosen Program ✓ Agreed to follow all safety instructions and conduct requirements ✓ Accepted all cancellation policies and terms ✓ Acknowledged that Ocean Glide is a sole trader business operated by Cindy Yang ✓ Acknowledged that independent contractors are not employees of Ocean Glide ✓ Understood and accepted the maximum liability cap ✓ Agreed to the governing law and jurisdiction of Queensland, Australia

THIS IS A LEGALLY BINDING CONTRACT. IF YOU DO NOT AGREE TO ALL TERMS, DO NOT BOOK OR PARTICIPATE.

28. CONTACT INFORMATION

For questions regarding these Terms & Conditions:

Ocean Glide
Operated by Cindy Yang
ABN: 57581771727

Email: cindy@oceanglide.co
Website: oceanglide.co
Phone/WhatsApp: +61 435 216 236

Physical Address:
Gold Coast, Queensland, Australia

These Terms & Conditions were last updated on February 11, 2026.